Frequently Asked Questions (FAQ)

After conducting a survey following the assessment by our consultants, our technical service experts determine the most suitable water line route and device location suitability by conducting another survey before installation at the venue. Our team explains to the venue's manager how they will install the purifier within the framework of our quality standards. Once approved, they complete the installation and provide instructions to the authorized personnel on using the purifier. The installation process varies depending on the length and distance of the water line. For example, in houses where the water line distance is short, the installation takes place between 45 minutes to 1 hour.

Thanks to its membership system, Waternet water purifiers offer a price advantage by avoiding hidden costs. This allows you to access clean and healthy water in the easiest way possible.
To help you find the best membership advantage and price, you can either call us at 0850 250 22 22 or fill out the form on our website. Our team of Goodness ambassadors will contact you based on the contact information you provide.

Waternet is an investment in your, your spouse's, your children's, and all your loved ones' health in the long term. This way, you consume healthier water and benefit from all the goodness of purified water.
At your workplace, you can eliminate the risks associated with water bottles and the difficulties of transporting, tracking, and stocking them and reduce the costs of hiring additional staff. When you don't have a purifier, you must use first-class water in your meals to ensure that the water you consume compulsorily for your health is fully effective.
In this sense, Waternet's membership service can support your budget. You can find the price advantages of Waternet water purifiers and promotions here.
To get information about the most advantageous water purifier prices, fill out our form, and we will call you immediately.

Waternet products use the leading Korean technology and include specific features to address requirements in the UAE. You can refer to individual product pages on our website to have more information on the underlying technology.

There is no need to use an electric kettle to make a cup of coffee or tea or disinfect your baby's items; with just one touch, you can get hot water anytime from our Waternet Countertop or Water Prufier device. Considering how much electricity an electric water heater consumes, you may even save on it and see a decrease in your electricity bill. Of course, this can vary depending on how often you use your water heater.

Waternet devices are not sold; thus, we save you from the device investment cost. Some companies sell water purifiers, but after purchasing them, they can charge extra fees for each filter replacement and maintenance. Electronic devices always have a chance of malfunctioning. When you purchase them, the devices' warranty period is two years. Expenses that may arise after the warranty period can sometimes be close to the cost of the device. Waternet keeps you away from all these risks and costs.

No, our water purifier does not remove all minerals. If all minerals were removed, we would be providing pure water from the purifier. Our bodies obtain 90% of the minerals needed from food.
If we solely relied on water to fulfill our body's mineral requirements, we would need to drink 1 ton of water or 100 liters of orange juice every day. However, when we visit a doctor with complaints of mineral deficiencies such as iron or calcium, they don't suggest we drink more water. Instead, doctors suggest dietary supplements or mineral-rich foods to fulfill our body's mineral requirements.

Reverse osmosis is the most reliable method for obtaining clean water. It is a filtration system that can remove possible chemical, physical, and microbiological pollutants found in tap water.
Reverse osmosis is the only technology capable of purifying drinking water from heavy metals without any chemical intervention from outside through a physical process. For more detailed information, you can visit the Waternet technology page.

Yes. Waternet's water purifiers use reverse osmosis to remove heavy metals and harmful bacteria from water. They also remove physical, biological, and chemical pollutants and turn the water into first-class drinkable water.

Yes. Waternet's water purifiers use reverse osmosis to remove heavy metals and harmful bacteria from water. They also remove physical, biological, and chemical pollutants and turn the water into first-class drinkable water.

After leaving municipal treatment plants, tap water may be exposed to heavy metals, pathogens, and microorganisms. Additionally, the chlorine in it affects its taste. Waternet purifies water from heavy metals to provide high-quality drinking water that is fresh and clean.

The pH of Waternet water varies depending on your tap water. Generally, the pH of tap water ranges from 7 to 8.5. Waternet water can have a pH value up to 0.5 below the pH of tap water.

Although there is no scientific explanation for this matter, according to the Turkish Standards Institute (TSE), the pH value of drinking water ranges from 6.5 to 9.5. Hundreds of water brands also bottle their waters within these value ranges.
The fact that your water falls below these value ranges does not necessarily mean it is unsuitable for drinking.
It is much more critical that drinking water does not contain microbiological or radioactive contamination and that it is chemically free from heavy metals and water-hardening ions.

Water purifiers enable us to easily access drinking water, which is a necessity in today's world. Rapidly advancing technology ensures that water purifiers can produce more reliable and delicious water. So, what should we pay attention to when choosing these devices that make our lives easier?
The filtration technology of the purifier should be capable of eliminating all harmful substances in the water, ensuring the safety of your drinking water. Waternet members use devices equipped with the most advanced reverse osmosis technology available today. In addition to the purification function, the presence of safety features in the device can make your choice easier. Features such as hot-cold and room-temperature water, energy efficiency, and a child lock for hot water are important for your peace of mind. Waternet countertop and purifier purifiers allow you to access healthy water comfortably with their additional features.
It would be best to inquire whether the device has the necessary certifications. It is essential that the materials used in the device's production do not harm human health and that the water produced is certified as healthy. You should also check the validity of the certificates issued by organizations. Waternet manufactures its devices through Coway, a leading company in health-related household appliances in South Korea. All our devices and filters have WQA and NSF certifications.
The main parts performing the primary function in a purifier are the filters. Even if the device is not used, each filter must be changed at certain intervals after being installed in the device, depending on its type. Keeping track of these intervals is both difficult and labor-intensive. Will the company you purchase the device from remind you of the filter replacement intervals? Will they provide the filters for you during the time you use the purifier? Can they guarantee that there will be no extraordinary increase in filter prices? Waternet members do not have to keep track of the filter replacement intervals; original filters are replaced free of charge and right on time.
Choosing a good purifier only solves some of the problems. Purifiers are bought by many users and discarded after 2-3 years. All the money paid for a device, whose cost calculation is based on long-term use, goes to waste. The main reasons for this are the inability to find spare parts, old technology not fully purifying water, inability to procure filters, unattainable due to very high prices, and unprofessional technical service. Therefore, not only the device but also the company providing it is of great importance. By starting to use Waternet, you will benefit from having an unlimited warranty for your device.
You can receive technical support 24/7 and have the device replaced with a new one in case of unresolved issues. Professional and corporate technical services will significantly enhance your water purifier experience.

Yes, it is healthy. Many people believe that water purifiers can make water pure. However, obtaining pure water is a challenging task. It is used in industries like cosmetics and pharmaceuticals. With Waternet's high-quality devices and filters, all potentially harmful substances in water can be purified, giving you confidence in the effectiveness of our product. Our filters undergo more than 200 tests and have the technology to remove over 100,000 harmful substances. Analyses of the water purified by our devices have shown that it contains more minerals than bottled water.
If the materials used in the production of the water purifier and its filters are certified by international assessment organizations as being harmless to health, and if the filters are replaced on time, then the device can be safely used for drinking water.

Tap (municipal) water is a reliable source of water that is continuously monitored and contains chlorine, which prevents the formation of bacteria and microorganisms. Tap water is commonly consumed for drinking purposes in numerous countries worldwide. However, it may contain certain risks that should be considered. The existence of metal and outdated piping systems in your building can lead to heavy metal contamination, and upgrades may be necessary to improve taste and odor for a more enjoyable drinking experience. Waternet manufactures its devices through Coway, a leading company in health-related household appliances in South Korea, and all our devices and filters have WQA and NSF certifications.

Bottled water has been used in recent years to meet our drinking water needs. Bottled water, purchased from a reliable company, may not be fresh in terms of content but does not contain bacteria or viruses. However, if it is left for a long time after the packaging stage and stored under inappropriate conditions, it poses various risks.
Especially when kept outside the specified temperature range of 5 to 15 degrees Celsius for storage and usage conditions, the raw material of the bottle, BPA (Bisphenol-A), mixes with the water. BPA is a chemical substance proven to mimic estrogen and has carcinogenic effects in more than 100 scientific studies. Additionally, bottles that are reused multiple times can be illegally filled by underground companies.Ordering bottled water may involve inconvenience and time loss, difficulties in storage conditions, and risks such as the possibility of not being filled by the original company.

Bottled water has been used in recent years to meet our drinking water needs. Bottled water, purchased from a reliable company, may not be fresh in terms of content but does not contain bacteria or viruses. However, if it is left for a long time after the packaging stage and stored under inappropriate conditions, it poses various risks.
Especially when kept outside the specified temperature range of 5 to 15 degrees Celsius for storage and usage conditions, the raw material of the bottle, BPA (Bisphenol-A), mixes with the water. BPA is a chemical substance proven to mimic estrogen and has carcinogenic effects in more than 100 scientific studies. Additionally, bottles that are reused multiple times can be illegally filled by underground companies.Ordering bottled water may involve inconvenience and time loss, difficulties in storage conditions, and risks such as the possibility of not being filled by the original company.